Business Development

Customer Service and Operations Executive

London, England   |   Full time

Who are we?

Home improvement today is a complicated process for the uninitiated. Householders struggle with the fractured, complex and costly journey to improve their homes and seem to accept it as an inevitable fact. Why? There is a better way to approach to home improvement and that way is Resi. We are the future of British home improvement.

We bring simplicity, energy and great service to our unique online process. We speak straight about the difficult parts, and make them easier. We listen to what or customers need, and try to achieve it. We make the whole end to end process easier, cost effective and remove the anxiety for them.

Working here, you’ll discover that we do things a little differently to our competitors. We’re looking to shake up the architecture industry and so need an ambitious, no-holds-barred team to make this happen. 

Founded by two of the UK’s leading female entrepreneurs, we’re looking to bring out the best in people. Those looking to develop their skills and take on new challenges will thrive in this fast-paced environment. 

Who are we looking for? 

We have a fun, dynamic team located in Brixton. Currently, we’re a modest sized team of under 40, but we’re growing quickly and on the hunt for a Customer Service and Operations Executive.

You’ll be an organised, proactive person looking to help take care of customers to ensure the experience is great. Being driven with high energy is key.

Experience in the construction industry would be ideal but not necessary – the right candidate is more important.

The role

  • Communicate and update clients on project progress
  • Organisation and admin tasks using our custom built online admin panel
  • Work with the business development & technical teams on areas of improvement

We want Resi to become the leading UK expert in home extensions and renovations. This is achieved with talented people in every role.

We are looking for the following attributes:

  • 1-2 years of customer service experience
  • Outstanding written and verbal communication skills 
  • Excellent organisation skills

Desirable but not essential:

  1. Experience working within the property sector
  2. Experience working with a start-up or small business

On offer

  1. A good London-based salary - we’ll pay you what you’re worth
  2. The opportunity for rapid skill progress
  3. Ownership of your work & area
  4. Flexible working hours
  5. 30 days holiday
  6. The chance to help build a company from the ground up

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