Customer Service

Account Manager

London, England   |   Full Time

We are looking for an enthusiastic Account Manager to join our growing Account Management team. Our Account Managers are the first point of contact for clients, they act as liaison between our designers and the client and they are responsible for maintaining a high client satisfaction level. 

Our client base covers the whole of the UK with a variety of potential projects - ranging from internal renovations to larger extensions and even new build developments!

 

This is an exciting opportunity to be part of a “award winning,” innovative, industry-changing company. Since our launch in 2017, we’ve gone on to become the largest residential architectural practice in the UK. In creating our step by step service, we’ve brought simplicity and great affordable design to the nation. This way, every homeowner in the UK can benefit from an architect’s expertise. As a part of our team, you’ll have the chance to directly feed into how our company grows.   

 

We are currently 90 people based in International House right at the heart of Brixton, South London. International House is the UK’s first Living Wage Building. Our office is both accessible and we are willing to make reasonable adjustments to accommodate successful candidates. 

 

Our current Account Managers are excellent communicators, who have superior people skills and a passion for problem solving. We are a team of individuals who drive to make Resi the go-to architectural practice in the UK - everything from our initial consultation calls through to our final stage follow ups is driven by our clients experience and user journey.


This role is perfect for anyone looking to make an impact in a fast scaling business unit. 



 

Core Responsibilities:

  • Working alongside designers to keep projects in Rhythm- chasing customers when necessary.

  • Handhold the client throughout their Resi journey.

  • Proactively communicate and update clients on project progress

  • Work alongside your studio team to prevent any blockers to a project moving forward

  • Manage up and voice any ideas and feedback that will improve the client’s journey

  • Be the first point of contact in the client escalation process

  • Organisation and admin tasks using our custom-built online admin panel (chasing payments, chasing feedback/ inputs from third parties)

  • Work with the business development & technical teams on areas of improvement

 

 Want to take this further? We are looking for individuals who - 

  • Have outstanding written and verbal communications skills

  • Have excellent organisation skills

  • Can build and develop relationships with clients, regardless of their location or circumstance

  • Have the ability to communicate the Resi vision and brand successfully to our customers


Things we value in this role

  • Diligence and detail focus

  • Emotionally intelligent

  • Communication skills / personable - ability to build rapport / trust

  • Calm / patient / consistency

  • Quick learner / adaptable

 

What we can offer you - 

  • Salary up to 24K per annum 
  • The opportunity for rapid progression within a growing tech startup

  • On the job training, mentorship and coaching

  • 30 days holiday

  • Paid maternity and paternity

  • Office perks

  • The chance to make a real impact on an ever changing industry

  • The opportunity to work in a team of like minded passionate individuals

  • Learn from some of the best in the business - check out our glorious team here - https://resi.co.uk/about

 

For more information or to apply, please send us an up to date copy of your CV along with a few lines about why you would be an awesome addition to our team and if successful, someone will be in touch very soon!

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